Senior Sales Engineer and Team Leader

We are looking for a Senior Sales Engineer and Team Leader, to our DPI business unit office in Santa Clara, California.

Santa Clara, CA, USA
Job type
Full time
Level of experience


Please forward your resume with covering letter to

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  • Maintain a close and fruitful relationship with the US installed customer base
  • 3 years of experience in the job offered or as a Sales Engineer, R&D Network Engineer, L3/L4 Network Support Engineer or related occupation

  • Support technical discussions with Data Center Operators, Service Providers, OEMs, via direct or indirect channels
  • Define and execute Proof of Concept (POC) prototypes, including software design and implementation in C and other languages
  • Give onsite presentations to customers, including product demonstrations and Product Roadmap presentations
  • Sell product upgrades and new modules to the US installed customer base
  • Ensure a high level of service quality for all Salesforce tickets related to US customers, and ensure that all Service Level Agreements (SLA) are fully met
  • Serve as the primary interface between Customer Service & Support and Research & Development to resolve Customer problems or product issues
  • Lead highly technical follow-up calls with customers to ensure all problems/escalations receive a satisfactory solution within prescribed timeframe
  • Support Pre-Sales Engineers during product evaluation by providing technical product information and relating it to the current/potential client.
  • Deliver Professional Services such as on-site technical assistance, product integration and customization.
  • Assist the Project Manager in accelerating resolution of technical issues
  • Deliver customer training, on-site or off-site
  • Lead daily follow-ups for reporting of the Regional Team including Customer Service & Support Engineers and Expert Engineers
  • Manage Customer escalation for the US region
  • Set-up service contracts for US customers, interfacing with legal department when necessary
  • Train all new Support Engineers in the region


  • Master’s degree in Computer Science, Engineering or related field
  • 3 years of experience in the job offered or as a Sales Engineer, R&D Network Engineer, L3/L4 Network Support Engineer or related occupation

  • 3 years of experience in network protocols from L2 to L7 and protocol reverse engineering for Deep Packet Inspection (DPI) software development
  • 3 years of experience working with use cases related to DPI especially in the telecom and security markets
  • 3 years of experience in C programming on embedded platforms, multi-core platform architectures (Linux, Cavium, MIPS, etc.)
  • 3 years of experience debugging (including assembly language) and trouble-shooting software applications with complex architecture
  • 3 years of experience designing and implementing high performance and low memory footprint solutions for specific hardware architecture and operating system based on understanding of customer’s technical requirements
  • 2 years of experience in post-sales activities and account management with significant front-line technical escalation management and reporting
  • Travel domestically for 1 week at a time every 3 months and internationally every 6 months


The position is located in Santa Clara, California in the United States.


If you think this sounds interesting, please submit your application to