Support

Request support online

Please log on to EneaIssues, our support issue tracking system: http://eneaissues.enea.com/ 
(see http://www.enea.com/issuetrackingguide for help and instructions).

 

Request support locally

During local business hours, you can also request technical support by mail or phone.

North & South America
Mail: support@enea.com
Phone: +1 650 491 0032

Japan
Mail: japan-support@enea.com
Phone: +81 3 5207 6167

China
Mail: china-support@enea.com 
Phone: +86 21 6334 3406

Europe & all other countries
Mail: support@enea.com
Phone: +46 8 50 714 099
Phone: +33 1 69 18 14 40
Phone: +49 89 54 46 76 - 13 

 

Help us help you

Please first consult our online documentation or the documentation received with the products. If you need further support, our engineers are ready to assist you.

Preferrably, use our support issue tracking system: http://eneaissues.enea.com/
Have a look at the EneaIssues User's Guide: http://www.enea.com/issuetrackingguide

When contacting Enea Support, please help us by including the following:
1. The name of the software product component
2. Version Number
3. Error Messages
4. Documented sequence of events to reproduce the problem

Also, let us know the severity level of your issue:
Critical – The full system is unusable, with no known workaround available
Serious – A component of the system is unusable until a fix is available
Minor – Little or no impact on the use of the product

Enea will track your request in EneaIssues/Jira and you will be sent progress updates via email. Please respond to the updates by logging in to the tool.

 

Download your software

As an existing customer, please log in to the Enea Portal and access your software!

https://portal.enea.com

Corporate Headquarters, Stockholm

P.O. Box 1033
Jan Stenbecks Torg 17
SE-164 26 Kista, Sweden
Phone: +46 8 507 140 00
Fax: +46 8 507 140 40
E-mail: info@enea.se

China

Shanghai Representative Office
Room 1203, Silver Tower
No.218 South XiZang Road
Shanghai 200021, China
Phone: +86 21 6334 3406

ENEA Software (Beijing) Co. Ltd.
RM1702, Block C, Reward Building,
No. 203, 2nd Section of WangJing LiZe ZhongYuan,
ChaoYang District, Beijing, 100102, China
Phone: +86 010-6439 8390, Fax: +86 10-64399850

France

Paris
Batiment Mac Kinley
1, avenue de l’Atlantique
F-91940 Les Ulis, France
Phone: +33 1 76 91 58 20

Germany

München
Schlosserstrasse 4
80336 München, Germany
Phone: +49 89 544 6760

Japan

Waterras Annex 1214
2-105 Kanda-Awajicho, Chiyoda-ku
Tokyo 101-0063, Japan
Phone: +81 3 5207 2610

Romania

Bukarest
Splaiul Independentei 319 C,
Trust Center, 060044
Bucharest, Romania
Phone: +40 21 305 15 00
Fax +40 21 305 15 25

USA

Boston
Nashua Office Park
One Tara Blvd, Ste 404
Nashua, NH 03062, USA
Phone: +1 480 753 9200

Phoenix
1711 W. Greentree Drive
Suite 108
Tempe, AZ 85284, USA
Phone: +1 480 753 9200

Let ENEA get back to me

Please fill out the form with information about you. We will then get back to you as soon as possible.

Support login

For login to the support tracking system, please visit the EneaIssues online support page.

Extended support service

Extended maintenance options are available for an additional fee that is determined based on the services that you selected. Potential Extended Support Services include on-site support, support reviews and a quicker turn around of support issues.

Contact an Enea office

Software updates

Major product releases are made on a regular basis for all products in the Enea product portfolio. Major releases include cumulative upgrades containing corrections to products and new functionality to be included in the licensed products. Maintenance updates and patches are provided for corrections to problems as available and upon request.

Contact an Enea office

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