Request support online
Please log on to EneaIssues, our support issue tracking system: http://eneaissues.enea.com/
(see http://www.enea.com/issuetrackingguide for help and instructions).
Request support locally
During local business hours, you can also request technical support by mail or phone.
North & South America
Phone: +1 650 491 0032
Phone: +81 3 5207 6167
Phone: +86 21 6334 3406
Europe & all other countries
Phone: +46 8 50 714 099
Phone: +33 1 69 18 14 40
Phone: +49 89 54 46 76 - 13
Help us help you
Please first consult our online documentation or the documentation received with the products. If you need further support, our engineers are ready to assist you.
Preferrably, use our support issue tracking system: http://eneaissues.enea.com/
Have a look at the EneaIssues User's Guide: http://www.enea.com/issuetrackingguide
When contacting Enea Support, please help us by including the following:
1. The name of the software product component
2. Version Number
3. Error Messages
4. Documented sequence of events to reproduce the problem
Also, let us know the severity level of your issue:
Critical – The full system is unusable, with no known workaround available
Serious – A component of the system is unusable until a fix is available
Minor – Little or no impact on the use of the product
Enea will track your request in EneaIssues/Jira and you will be sent progress updates via email. Please respond to the updates by logging in to the tool.
Download your software
As an existing customer, please log in to the Enea Portal and access your software!