Product support

How to contact Enea Support

You can request technical support on-line, via e-mail or by telephone during local business hours.

Local support contacts

EneaIssues
http://eneaissues.enea.com/

Email Addresses
wwsupport@enea.com (valid for all customers World Wide)
support@enea.com (valid for all customers located in North America)
support@enea.se (valid for all customers in Europe and other Asian countries)
japan-support@enea.com (valid for all customers located in Japan)
china-support@enea.com (valid for all customers located in the Republic of China)

Problem Resolution

Please always consult our online documentation or the documentation received with the products for a fast way to quickly get help. Our support engineers are always ready to give you quick help. When contacting Enea Global Support, if possible try to provide relevant information such as the following:

1. The name of the software product component
2. Version Number
3. Error Messages
4. Documented sequence of events to reproduce the problem

Please also communicate the severity level of your issues.

• Critical – The full system is unusable, with no known workaround available
• Serious – A component of the system is unusable until a fix is available
• Minor - Little or no impact on the use of the product

Enea will track your request in EneaIssues/Jira and you will be sent progress updates via email. Please respond to the updates by logging in to the tool.