Support in Balance - with Focus on the Next Product
Enea offers strategic guidance, extra support personnel - or entire support teams.
When a product is delivered, the support and maintenance offered can be the key to future sales. At the same time, the activity must not take too many resources from your team of engineers.
Enea’s support experts can recommend a strategy, provide or enhance a team, solve bugs on location - worldwide - or online, distribute patches and much more.
- Enea can recommend a support strategy, enhance your support teams or offer an entire team, for longer or shorter time periods
- Enea’s global organization can provide support 24/7, anywhere in the world - on location or through the Internet
- Outstanding support often translates into future sales. At the same time, the support you provide must not be too costly for you. Enea can help you find the right balance.
|
|
|
|
Manufacturers of advanced software-driven products struggle with finding the right balance between, on one hand, product development and, on the other, support and maintenance of products already in the market. Customers base their future purchase decisions on their degree of satisfaction with earlier purchases, it is critical to make sure they are happy. At the same time, it is the next generation of products that will ensure future revenues.
Enea's global team of skilled engineers can help you define a strategy, and even to run aspects of or your support organization. We always work in close collaboration with you and your technicians to determine the actual need for support and maintenance, and to be able to recommend a strategy that maximizes your productivity.
|
|
Enea engineers can enhance your support team for long or short time periods. We can also provide entire support teams, offering 24/7 support, on location or at a distance. In addition to regular technical support, Enea can also take care of the distribution of updates/patches.
Typical services include:
- Determine actual support and maintenance requirements
- Provide a plan for support and maintenance that maximizes your long-term productivity
- Provide experienced engineering talent to augment and/or implement a successful and realizable support and maintenance plan.
|
|
|
- Establish support and maintenance requirements.
- Provide a realizable support and maintenance plan to maximize customer’s engineering productivity.
- Provide experienced engineering talent to augment and/or implement a successful and realizable support and maintenance plan.
|
|
|
Enea offers full service solutions for every aspect of the product development lifecycle.
- Strategy, planning and requirements
- Architecture and design
- Certification
- Implementation
- Test and Quality Assurance
|
|
|
|